Q: My gas stem seems a little stiff – is this normal?
Sometimes, over time, the gas stem can become a little stiff when trying to adjust the height. A quick and easy fix for this is using WD-40 or Vaseline. Apply a light layer of grease to the gas stem, then try adjusting the gas stem 3-4 times. The gas stem should now adjust easily.
Q: Can my seat slide forward?
There is a lever on the right hand side of your HÅG SoFi 7220, underneath your seat. Move the lever back and forth to adjust the seat slide until you are comfortable. About four fingers width between the front edge of the seat and the hollow of the knee provides good blood circulation.
Q: I have lumbar support in my backrest, how do I adjust this?
On the back of your HÅG SoFi 7220 there is a lever on the backrest. Simply pull the lumbar tab upwards, or push downwards, until you are comfortable.
Q: My HÅG SoFi 7220 medium back chair didn’t come with a neckrest – can I order one to add on myself?
Unfortunately, you can’t retro-fit a neckrest to HÅG SoFi 7220.
Q: How do I stop the rocking motion of my HÅG SoFi 7220 medium back chair?
There is a tilt lock underneath on the right left hand side of your HÅG SoFi 7220. Pull this tab outwards to the side to lock your HÅG SoFi 7220. To unlock, simply push the tab back in.
Q: We have hot-desking and I want to adjust the backrest height – how do I do this?
Unfortunately, with the HÅG SoFi 7220, you cannot adjust the backrest height, as it is a fixed height chair.
Q: My seat has become worn over time – can I just swap a new one for the old one?
You can swap seat pads over on this chair, however we will need to send an Installation Technician out to swap these over for you.
Please contact our customer services team on +44 (0) 345 345 0010 to order your new seat pad and arrange an appointment for an Installation Technician.
Still having problems?
Please give our customer services team a call on +44 (0) 345 345 0010.